Order Terms & Conditions

CAKES

BY PLACING AN ORDER WITH US, YOU HEREBY AGREE TO THE TERMS MENTIONED.

  1. A 100% deposit is required to confirm a cake order.
  2. If you decide to cancel the cake order, a refund may be made depending on if work has started on the cake or not. Last minute cancellations may not get a full refund.
  3. We require a minimum of 3 days(72 business hours) notice for cake orders. Anything short of this duration will be based on availability and will attract a surcharge of ₦4500. Our business hours are Monday - Saturday 9am to 6pm.
  4. Third party cake designs selected by the customer may not be reproduced in the same way as the third party. No two cakes are exactly the same especially if it was executed by a third party.
  5. We reserve the right to produce a design that varies slightly from your chosen design as, it is not possible to produce the same look with handcrafted work.
  6. Cakes will be left in the fridge right until they are ready to be picked up (this is to ensure that cakes are delivered in good condition). Please allow cake to come to room temperature before eating.
  7. Delivery is not available for cakes as we don’t have a reliable delivery company. The customer can arrange for pickup of their cake from our bakery at Asokoro.
  8. Pick up for cakes will be at 3pm on the day of collection. If the cake is ready for pick up before 3pm the customer will be notified accordingly.
  9. If the cake is required at an earlier time, the customer is advised to place the order for the day before collection so it will be available early the following day. Please note that last minute charges(orders made less than 72 business hours) may apply.
  10. Celebration cake orders for Mondays can only be picked up earliest from 1pm as we don't work on Sundays and cannot guarantee the cake being ready very early.
  11. Pickup time for cakes might vary due to unforseen circumstances. We will notify you if there is going to be any delay on your cake.
  12. Once the cake has been picked up from the bakery, La Petite Gateau will not be liable for any issues that occur in transit. Please read our care card on the cake box for tips on how to take care of your cake.
  13. Please place your cake at the bottom of your front seat and drive carefully after collection.
  14. Ensure your cake is in an air conditioned vehicle when transporting it from the bakery.

CAKE SLICES

BY PLACING AN ORDER WITH US, YOU HEREBY AGREE TO THE TERMS MENTIONED.

  1. Cake slices will be dispatched by 3pm on the day it was advertised for.
  2. Orders placed after 2:45pm on the day of delivery are likely to be delivered the following day.
  3. All cakes are dispatched at once and delivered based on proximity. Kindly note that there might be a little wait before your slices arrive.
  4. Our deliveries are made using 3rd party dispatch companies as such, all charges go to them.
  5. On delivery, the dispatch rider will wait for a maximum of 10mins for the items to be collected after which he will leave.
  6. Please keep your phone close around quoted delivery times. The delivery courier will wait for a maximum of 10mins per location after which he will leave. Redelivery can be arranged with the dispatch rider at an extra cost.